Updated 20 Oct 2026
How we manage your personal information
Information about how we collect, hold, use and disclose customer data.
Overview
At Capture Culture, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and handle your personal information.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we manage personal information that we collect, hold, use, and disclose, and how you can contact us if you have any questions or requests.
What Personal Information We Collect
We only collect personal information that is reasonably necessary for our business functions and activities, using lawful and fair means without being unreasonably intrusive.
Depending on your interaction with us, the types of personal information we may collect and hold include:
Contact details: Name, business address, email address, and phone number.
Business information: Business name, Australian Business Number (ABN), company structure, and operational details.
Professional & educational details: Employment history, job titles, and educational/training qualifications.
Financial information: Billing details, credit card information, and payment histories.
Media: Photos or video recordings (e.g., captured during training workshops or events with prior consent).
How We Collect Personal Information
Direct Collection
Where reasonable and practical, we collect personal information directly from you, including when you:
Interact with us face-to-face, via telephone, email, or through online forms/portals on our website;
Use our Human Resources (HR), Industrial Relations (IR), or Work Health & Safety (WHS) consulting services;
Enrol in our training programs;
Subscribe to our newsletters or marketing communications;
Request a proposal, quote, or information about our products or services.
Email Subscriptions & Third-Party Service Providers
When you opt-in to receive our corporate communications, we collect your name, email address, and preferences.
We utilize Mailchimp to manage and automate our email communications. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing in accordance with their Privacy Policy and Terms of Use.
You can opt-out at any time by clicking the "Unsubscribe" link at the bottom of any Mailchimp email or by contacting us directly.
Website Visits & Analytics
When you visit our website, we automatically collect non-identifiable statistical information (such as the number of visitors, dates/times of visits, pages viewed, time spent on site, geographic location, and navigation paths).
This data is collected using standard web analytics tools to improve user experience, site functionality, and internal reporting.
While general website navigation data does not identify you personally, any personal information you explicitly submit through online contact or registration forms will be handled in accordance with this policy.
Publicly Available Sources & Direct Marketing
We may occasionally collect business contact details from publicly available sources (such as public registries or professional directories) for direct marketing purposes, provided it aligns with legal standards.
Why We Collect, Hold, and Use Personal Information
We collect, hold, and use your personal information for the primary purpose of delivering our core services and conducting our business. Specific purposes include:
Providing HR, IR, and WHS consulting, advisory, and training services;
Managing client relationships, project delivery, and ongoing service administration;
Registering participants, managing attendance, and issuing qualifications or completion records for training workshops;
Processing payments, invoicing, and account management;
Meeting legal, regulatory, and reporting requirements (such as compliance with SafeWork SA or other statutory bodies);
Communicating updates, corporate news, and promotional offerings related to our services.
Disclosure of Personal Information
We do not sell mailing lists or personal information to third parties for marketing purposes.
We may disclose your personal information only in the following circumstances:
Authorised Disclosures: When you have provided explicit authorization or consent.
Training & Delivery Partners: To relevant training accreditation bodies, co-hosts, or regulatory authorities (e.g., to record completed accredited safety training).
Service Providers: To third-party service providers and platforms that assist us in operating our business (e.g., IT hosting, payment processors, communication platforms like Mailchimp).
Legal & Regulatory Obligations: Where required or permitted by law, court order, or to report to government or regulatory agencies.
Health & Safety: Where necessary to prevent or lessen a serious and imminent threat to life, health, or safety.
We do not transfer personal information overseas, except where cloud service providers (such as Mailchimp or global cloud platforms) store data on servers located outside Australia, subject to appropriate security and data handling safeguards.
Direct Marketing and Digital Advertising
Direct Marketing
We may use your personal details to contact you via email, SMS, mail, or phone regarding services, training courses, or updates that may be of interest to you.
You may opt-out of direct marketing communications at any time by:
Using the unsubscribe mechanism provided in our marketing emails; or
Emailing us directly at capture@captureculture.com.au.
Please allow up to five business days for opt-out requests to be fully processed.
Custom Audiences and Remarketing
We may use business contact information (such as email addresses or phone numbers) to build custom audiences or run targeted remarketing campaigns on platforms such as Meta (Facebook/Instagram) and the Google Display Network. This allows us to deliver relevant content and updates to interested audiences.
This data is processed securely in accordance with the security standards of those platforms.
You can opt-out or manage your ad preferences at any time directly through the privacy settings on your respective social media and Google accounts.
Storage and Data Security
We take reasonable technical and organisational precautions to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Digital Security: Information stored electronically is secured behind password-protected systems, encrypted channels, and restricted-access storage environments.
Physical Security: Hard-copy documents are kept in secure premises with restricted access.
When personal information is no longer required for the purpose for which it was collected, or to meet statutory retention requirements, we take reasonable steps to securely destroy or permanently de-identify the data.
Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or out of date.
To request access or corrections, please contact us in writing using the details below. We may need to verify your identity before granting access or making changes. We will respond to your request within a reasonable timeframe.
Enquiries
If you have any questions, concerns, or complaints about how we have handled your personal information, please contact us:
By mail: Capture Culture,
Level 1, 89 King William Street,
Adelaide SA 5000
By email: capture@captureculture.com.au
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated version will be published on our website with the revised date.